FAQ: How do I add a custom field to my Salesforce pages?
Before you can add a custom field to your Salesforce pages, you must create the custom field and map it to an interaction attribute. You can add any data that PureCloud for Salesforce gathers as a custom field to your Salesforce pages. For more information about what data PureCloud for Salesforce gathers, see the list of interaction attributes at Synchronize interaction attributes.
- Create a custom field.
For information about creating custom fields, see Create Custom Fields in the Salesforce documentation.
- Map the custom field to an interaction attribute.
For more information, see Map interaction attributes to Salesforce activity fields.
After you create a custom field and map it to an activity field in Salesforce, add the custom field to your Salesforce page layouts. See Why are fields not appearing on my Salesforce pages?