FAQ: What happens if a metered evaluation policy matches more interactions than it is set to evaluate?
Genesys Cloud does not assign evaluations for the extra interactions. For example, imagine that you create a policy that matches inbound calls and that also assigns 50 metered evaluations per day. If you receive 300 inbound calls in a day, then only 50 of them are assigned for evaluation. The remaining 250 are no longer eligible for evaluation, unless they match a different policy. The next day, the count starts over with new interactions received that day. The non-evaluated interactions from the previous day do not roll over.