FAQ: Does the time zone in a contactable times set reflect the time zone’s local time or the contact center’s local time?


When you configure the time zone in a contactable times set, you define the time that the campaign can contact a time zone during that time zone’s local time. For example, if your local time is Eastern time and you created a contactable time set to connect from 1pm to 2pm Central time, the campaign can start contacting at 2pm Eastern time (1pm Central time).