FAQ: Does PureCloud support Virtual Desktop Infrastructure (VDI)?

Yes, but PureCloud telephony only supports VDI when using physical phones. Genesys does not recommend implementing VDI technology along with the WebRTC web-based phone or the PureCloud SIP softphone. For more information, see PureCloud system requirements. PureCloud’s Screen Recording feature does not work in VDI configurations. For more information, see Screen recording overview.

Note: In certain VDI configurations, the WebRTC phone and the PureCloud softphone work in varying degrees. Our experience indicates that this combination can cause problems, specifically with call control, audio, video chat, and troubleshooting.