FAQ: Is Genesys Cloud compatible with AWS Direct Connect?
Yes. To improve your Genesys Cloud connection, you can use AWS Direct Connect to set up a dedicated connection between your on premises network and the AWS hosted Genesys Cloud service. Doing so improves the quality of your connection to Genesys Cloud by allowing you to cut out an internet service provider as an intermediary. For more information, see AWS Direct Connect for Genesys Cloud overview.