FAQ: Do the PureCloud embedded clients allow users to use click-to-dial on behalf of a queue?


Absolutely! With PureCloud for Salesforce, PureCloud for Chrome, and PureCloud for Firefox, and PureCloud Embeddable Framework, you can configure the Click-to-Dial settings to prompt users for queues when they click a phone, email, or sms link. PureCloud for Zendesk allows users to input a queue name before dialing a number from a phone or sms link, or sending an email from an email link. 

See information about click-to-dial in the following integrations: