FAQ: Do the Geo-Lookup TURN feature and the Force TURN feature work together?
Yes. While the Geo-Lookup TURN feature and the Force TURN feature are designed to work independently of one another, they definitely can work together. The Force TURN feature is designed to narrow down the number of open outbound ports on your firewall needed for Genesys Cloud’s WebRTC client implementation to access the TURN services. And, the Geo-Lookup TURN feature optimizes the network path for WebRTC calls routed through those cloud TURN services, such that they access the closest TURN service.