FAQ: Can I make and receive calls when I am logged off of PureCloud?


If you have a physical phone set as your default phone, then you can make and receive calls on that phone even if you are logged off of PureCloud. Ask your administrator if you are unsure which phone is your default phone. If you are an administrator and want more information about how to assign a default phone to a user, see Assign a default phone

If you do not have a physical phone set as your default phone and are logged off of PureCloud, then you can still receive calls to your phone number in PureCloud. Before you log off, enable call forwarding. PureCloud forwards any calls made to your PureCloud number to the number of your choice.