FAQ: Are there any limitations to using PureCloud Voice in EMEA with the outbound dialing campaign feature?


Yes. If you are using PureCloud Voice in EMEA, you need to be aware that you will not be able to use PureCloud’s outbound dialing campaign feature in any of the dialing modes except Preview. This limitation is due to the fact that our EMEA carriers, serving organizations in the eu-west-1 and eu-central-1 AWS regions, are currently unable to handle the increased call volume associated with outbound dialing campaigns using the Power, Progressive, or Predictive dialing modes.