Genesys Cloud Archive Overview (Resources)
List of the latest Genesys Cloud release notes.
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Outbound dialing time zone management overview (video)

Genesys Cloud’s Outbound Dialing includes powerful time zone management capabilities that help… [More]

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Search the Resource Center

Search tips Use double quotation marks to search for a specific term… [More]

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Get help for a product page

When you click Help in the lower left corner of a product… [More]

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Get more help

From the Help bar, click More . To search the Resource Center, click… [More]

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Search help from within Genesys Cloud

From the Help bar, click Search help. In the Search help box, type… [More]

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Go to the Genesys Cloud Resource Center

To go to the Resource Center: Go to help.mypurecloud.com. From the app,… [More]

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Check your OS and browser version

When you click the link to this article, a summary of your… [More]

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Shared Success model

Genesys Cloud uses a Shared Success model where customers receive the resources to become increasingly… [More]

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Genesys Cloud supported languages
Continuous delivery model

Genesys Cloud products use the continuous delivery model in a microservices architecture…. [More]

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What is Genesys Cloud?

Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration,… [More]

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Genesys Cloud system requirements

The system requirements detail the browsers, operating systems, hardware, and other components… [More]

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