To find and communicate quickly with the people and groups you contact most often, add them as favorites. 

Click Favorite anywhere you see it: 

To remove a favorite, click Favorite again. 

Your favorites appear in the Favorites panel and, when you start a chat with them, at the beginning of your chat roster.

The Favorites panel and Chat panel that shows favorites

Add favorites in the Favorites panel

You can also add favorite people and groups in the Favorites panel.

  1. To open the Favorites panel, click Favorites
  2. To favorite a person, click the People tab and begin typing a name. From the results list, select the person to add to your Favorites list.
  3. To favorite a group, click the Groups tab and begin typing a group name. From the results list, select the group to add to your Favorites list. 
    Notes:
    • You cannot add personal groups to your favorites from the Favorites panel. You can add personal groups to your favorites by clicking the star beside the chat room’s name.
    • You can only favorite internal contacts and groups.