Genesys Cloud FedRAMP region
Automatic sync of approved time off requests to published schedules

In a future release, Genesys Cloud will automatically sync approved time off requests with published schedules. This improvement eliminates the need for supervisors to manually insert requests into already published schedules. Previously, after a time off request was approved, whether automatically or manually, supervisors had to manually add it to each published schedule using a yellow triangle button. With the new update, after a supervisor approves a time off request, the request automatically reflects in the published schedule and saves without requiring any manual intervention. This automation will save supervisors significant time and reduce the likelihood of errors. For non-published schedules, supervisors must still manually insert time off requests before publishing, with the system offering a recommendation to do so. This change simplifies the process, making it easier for both agents and supervisors to manage schedules accurately and efficiently.