Wrap-up a conversation in the Digital Desktop

Feature coming soon

During an active conversation, you can prepare a wrap-up to communicate useful information about the conversation session.

To start writing your wrap-up, click My Wrap-up at the bottom of the conversation panel.

Conversation wrap-up categories help your department to collect data and categorize the customer. System Administrators can set up custom categories.

  • If the chat session ended, click Wrap-up conversation to save the collected data.

  • If the conversation session is still ongoing, click Save and back to conversations to return to the conversation.