Workforce engagement for PureConnect and Genesys Engage users

Some Genesys Cloud features are not available to users from the PureConnect and Genesys Engage platforms.

Users from those platforms can supplement or replace their platform’s workforce engagement features with the robust and scalable features available in Genesys Cloud. For more information about how customers from those platforms use Genesys Cloud features, see the Genesys Cloud Workforce Engagement for PureConnect Solution Guide and the Workforce Engagement Management for Genesys Engage Solution Guide.