Workforce engagement for PureConnect and Genesys Engage users

This action is only available in call and chat flows.

Some Genesys Cloud features are not available to users from the PureConnect and Genesys Engage platforms. Here are changes!

Users from those platforms can supplement or replace their platform’s workforce engagement features with the robust and scalable features available in Genesys Cloud. For more information about how customers from those platforms use Genesys Cloud features, see the Genesys Cloud Workforce Engagement for PureConnect Solution Guide and the Genesys Engage cloud User Guide.