About the Workday Connector


Feature deprecation: On July 1, 2020, Genesys ended support for this Bridge connector integration. The end of support date is one of the scheduled milestones in the Bridge platform deprecation. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The Workday Connector synchronizes information between Workday fields and user profiles using the Workday Web Services (WWS) API.

Get started adding data from Workday.

Supported Not supported
  • Create person in Genesys Cloud
  • Update person in Genesys Cloud
  • Delete person in Genesys Cloud
  • Update person in Workday
  • Create person in Workday
  • Delete person in Workday

The Workday Connector synchronizes with Genesys Cloud at a default time of 3600 seconds. The sync time is configurable in the JSON configuration