About the Workday Connector

Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The Workday Connector synchronizes information between Workday fields and user profiles using the Workday Web Services (WWS) API.

Get started adding data from Workday.

Supported Not supported
  • Create person in Genesys Cloud
  • Update person in Genesys Cloud
  • Delete person in Genesys Cloud
  • Update person in Workday
  • Create person in Workday
  • Delete person in Workday

The Workday Connector synchronizes with Genesys Cloud at a default time of 3600 seconds. The sync time is configurable in the JSON configuration