Welcome to PureCloud
Welcome! We’re here to help guide you through your journey to customer engagement transformation.
One of the keys to the adoption of PureCloud is shared success. More and more organizations want to control their own destiny and believe that today’s cloud based services should enable them to self-support with minimal effort. PureCloud was built with this in mind.
To help you get started, please bookmark this page and select from the following options.
- If you purchased Telephony and/or PureCloud Voice from Genesys, you will receive an email within 1-2 business days with your telephony trunking and phone provisioning instructions.
- If you purchased Professional Services from Genesys or one of our certified partners, you will receive an email with 1-2 business days introducing you to your enablement lead.
Genesys offers courses to help users set up and use PureCloud.
Set PureCloud up to assign roles, make calls, and then route calls, all self-paced and self-sufficient.
Direct enablement services
The PureCloud quick start packages are working sessions aimed at rapidly setting up PureCloud services while instructing the customer team on how to operate them.
Partner enablement services
PureCloud’s partner community is available to customers for assistance.
Support with Customer Care
Learn about PureCloud's support offerings.
Online training in Spanish
Genesys offers courses in Spanish to help users set up and use PureCloud.