Feature coming soon: Web messaging is currently available as preview in the following regions: UAE and Zurich.

In preview, the Web Messaging Guest API is exposed via proxy regions for customer use. Genesys plans full support for web messaging within the two regions by mid-2024. Web messaging remains generally available in all other Genesys Cloud regions.

New Genesys Cloud Regions AWS Region for Voice, Channels, Data, and Users Web Messaging Guest API – WebSocket Proxy Preview AWS Region
United Arab Emirates – UAE MEC1 – Middle East (UAE) APS1 – Asia Pacific (Mumbai)
Zurich EUC2 – Europe (Zurich) EUC1 – Europe (Frankfurt)