View schedule-based routing details for a call route
The following permissions:
- Architect > Flow > Add, Edit, View
- Routing > Call Route > Add, Edit, View, Delete
You can view and access the call routing configurations that use schedule-based routing.
Note: Genesys Cloud evaluates schedules in the following order:
Unless an emergency schedule is activated, the default evaluation is Closed.
- Click Admin.
- Under Routing, click Call Routing.
- Next to the schedule-based routing configuration you want to view, click . The configuration entry expands to display schedule and call flow assignments.
- To open a schedule, click the entry link. The Schedules page opens with the selected configuration.
- To open a call flow, click the entry link. Architect opens with the selected configuration.