View schedule-based routing details for a call route
The following permissions:
- Architect > Flow > View
- Routing > Call Route > Add, Edit, View, Delete
- Routing > Emergency Group > Edit, View
- Routing > Schedule Group > View
You can view and access the call routing configurations that use schedule-based routing.
However, Genesys Cloud first evaluates emergencies or performs emergency routing, if Emergency routing is activated, before it evaluates the Holiday schedule.
- Click Admin.
- Under Routing, click Call Routing.
- Next to the schedule-based routing configuration you want to view, click . The configuration entry expands to display schedule and call flow assignments.
- To open a schedule, click the entry link. The Schedules page opens with the selected configuration.
- To open a call flow, click the entry link. Architect opens with the selected configuration.