Prerequisites

One of the following permissions:

  • Reporting > ACD > View permission
  • Reporting > Interactions > View permission
  • Reporting > Quality > View permission
  • Reporting > Outbound > View permission

Use report history to see information about each time a report runs. The report’s history shows the status of a report as well when the report ran. You can download a report from its history for up to 90 days after it ran.

To see a report’s history and download a past report:

  1. Click Reports.
  2. In the report’s History column, click View History.
  3. To download the report, in the Download column, click the file format. The report downloads to your computer’s Downloads folder.