Prerequisites

One of the following permissions:

  • Reporting > ACD > View permission
  • Reporting > Interactions > View permission
  • Reporting > Quality > View permission
  • Reporting > Outbound > View permission

  1. Click Reports.
  2. Click New.
  3. Select a group of reports.  For example, click Agent Reports. 
  4. For the report you want, click View Example.
    Note: An example might not be available for some reports.