Prerequisites

One of the following permissions:

  • ReportingACDView permission
  • Reporting > Interactions > View permission
  • Reporting > Quality > View permission
  • Reporting > OutboundView permission

  1. Click Reports.
  2. Click New.
  3. Select a group of reports.  For example, click Agent Reports
  4. For the report you want, click View Example.
    Note: An example might not be available for some reports.