View an interaction’s conversation details

Prerequisites

Agent UI > Conversation Details > View permission

Conversation Details is one of several tabs in the multi contextual panels that you can use when you handle interactions. This tab includes a customizable summary of information about your interaction.

Note: Your Genesys Cloud admin configures the available Conversation Details fields. For more information, see Set Participant Data action.

To view the details of an interaction, to the right, click Conversation Details .

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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