Use the PureCloud provisioning service for phone configuration


  • Telephony Admin role

When you are provisioning a phone that supports Mutual Transport Layer Security (MTLS), you can take advantage of the PureCloud provisioning service. For phones that do not provide MTLS support, the PureCloud provisioning service option is not available. As such, you can only configure these types of phones to use the standard provisioning methods. To see which phones support MTLS, see Managed phones: models and features matrix.

The PureCloud provisioning service is a robust feature that provides several advantages over the standard provisioning methods. To begin with, the PureCloud provisioning service is built directly into PureCloud as a microservice. This process means that it performs its job efficiently and without much overhead. In addition to first-time provisioning, the PureCloud provisioning service can handle site-wide configuration changes and firmware updates.

It is publicly available for direct cloud to phone provisioning. And, you can use it in both PureCloud deployment models: the Cloud Deployment Model (CDM) for PureCloud Voice customers and the Local Deployment Model (LDM) for customers with on-premises Edge devices. 

You can select the PureCloud provisioning service from either the Base Settings or the Phone settings depending on your goal. If you want to configure the provisioning method for all phones of a particular model, do so in the Base Settings. If you only want to configure the provisioning method for a specific phone, do so in Phone settings.

To use the PureCloud provisioning service:

  1. Click Admin.
  2. Under Telephony, click Phone Management.
  3. Click the Phones tab or the Base Settings tab.
  4. Under Phone Configuration, click the arrow to expand the Network section.
  5. Select From the PureCloud provisioning service from the Provision list.
  6. Click Save Phone or Save Base Settings.