Upgrade a Bridge Server

Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

Upgrade your Bridge Server software to get the latest enhancements and fixes. The estimated upgrade time is five minutes.

Note: Make sure to apply all critical and important Windows updates before you upgrade the Bridge Server.
  1. Click Admin
  2. Under Integrations, click Bridge.
  3. Click the Servers tab.
  4. Click new version available if present.

    Screenshot of new version available message

    If new version available is not present, then you have the current version. Stop here.
  5. On the Server Details page, click Click to upgrade.

    Screenshot of Click to upgrade message

  6. Click Yes at the upgrade prompt.

    Screenshot of Upgrade Server message

  7. Check the Manage Servers page to see the new version number.

    Screenshot of new version message