Feature coming soon: Cloud Voice numbers in Italy. Release is subject to regulatory and other external requirements.

Effective date: January 10, 2024

These tables list the number purchase and inbound usage charges in British pounds for the EU (Frankfurt) / EU (Ireland) / EU (London) regions. For outbound usage charges information, see Outbound usage charges in British pounds.

Notes:
  • Usage pricing is per minute
  • NRC = Non-recurring charge
  • MRC = Monthly recurring charge
  • The charge for a short duration call is £0.0018/call.

Domestic Inbound Toll-Free

COUNTRY NRC MRC LandLine Mobile
Austria £3.0000 £5.0000 £0.0574 £0.2489
Belgium £3.0000 £5.0000 £0.0339 £0.3322
Denmark £3.0000 £5.0000 £0.1095 £0.2159
Finland £3.0000 £5.0000 £0.0992 £0.1932
France £3.0000 £5.0000 £0.0234 £0.0697
Germany £3.0000 £5.0000 £0.0183 £0.1471
Ireland £3.0000 £5.0000 £0.0228 £0.3484
Netherlands £3.0000 £5.0000 £0.0520 £0.3912
Norway £3.0000 £5.0000 £0.0239 £0.0239
Poland £3.0000 £5.0000 £0.0248 £0.0339
Portugal £8.5000 £3.7500 £0.0526 £0.3032
Spain £3.0000 £5.0000 £0.0287 £0.2075
Sweden £3.0000 £5.0000 £0.0179 £0.0520
Switzerland £3.0000 £5.0000 £0.1149 £0.1742
UK £3.0000 £5.0000 £0.0191 £0.0479
Argentina £45.0000 £30.0000 £0.1955 £0.1955
Brazil £3.0000 £12.0000 £0.2586 £0.2586
Colombia £10.0000 £20.0000 £0.3054 £0.3054
Mexico £3.0000 £18.0000 £0.0786 £0.0786
Chile £3.0000 £20.0000 £0.1157 £0.1157
Dominican Republic £3.0000 £15.0000 £0.1692 £0.1692
Peru £10.0000 £20.0000 £0.2535 £0.2535
USA £3.0000 £5.0000 £0.0115 £0.0115
USA Alaska £3.0000 £5.0000 £0.0145 £0.0145
USA Hawaii £3.0000 £5.0000 £0.0145 £0.0145
Canada £3.0000 £5.0000 £0.0191 £0.0191
American Samoa £3.0000 £5.0000 £0.0789 £0.0789
Guam £3.0000 £5.0000 £0.0191 £0.0191
N. Mariana Islands £3.0000 £5.0000 £0.0542 £0.0542
Puerto Rico £3.0000 £5.0000 £0.0191 £0.0191
US Virgin Islands £3.0000 £5.0000 £0.0191 £0.0191
Croatia £ 3.0000 £ 6.0000 £ 0.1823 £ 0.1823
Cyprus £ 3.0000 £ 11.0000 £ 0.0235 £ 0.0235
Czech Republic £ 13.0000 £ 9.0000 £ 0.2352 £ 0.2520
Greece £ 3.0000 £ 6.0000 £ 0.2117 £ 0.2117
Hungary £ 3.0000 £ 6.0000 £ 0.0435 £ 0.0435
Israel £ 9.0000 £ 10.0000 £ 0.0459 £ 0.0459
Romania £ 3.0000 £ 11.0000 £ 0.0638 £ 0.0638
South Africa £ 3.0000 £ 11.0000 £ 0.1011 £ 0.1011
Hong Kong £ 3.0000 £ 19.0000 £ 0.0462 £ 0.0462
Indonesia £ 3.0000 £ 25.0000 £ 0.2904 £ 0.2904
Japan £ 9.0000 £ 26.0000 £ 0.3990 £ 0.3990
Singapore £ 26.0000 £ 32.0000 £ 0.0840 £ 0.0840
South Korea £ 3.0000 £ 15.0000 £ 0.0420 £ 0.0420
Thailand £ 3.0000 £ 34.0000 £ 0.2748 £ 0.2748
Australia £ 9.0000 £ 9.0000 £ 0.0378 £ 0.0378
New Zealand £ 3.0000 £ 11.0000 £ 0.1092 £ 0.1512
Italy £ 3.0000 £ 6.0000 £ 0.1220 £ 0.2550

Domestic Inbound DID

COUNTRY NRC MRC LandLine Mobile
Austria £3.0000 £1.80 £0.0100 £0.0100
Belgium £3.0000 £1.8000 £0.0100 £0.0100
Denmark £3.0000 £1.8000 £0.0100 £0.0100
Finland £3.0000 £1.8000 £0.0150 £0.0150
France £3.0000 £1.8000 £0.0100 £0.0100
Germany £3.0000 £1.8000 £0.0100 £0.0100
Ireland £3.0000 £1.8000 £0.0100 £0.0100
Netherlands £3.0000 £1.8000 £0.0100 £0.0100
Norway £3.0000 £1.8000 £0.0100 £0.0100
Poland £3.0000 £1.8000 £0.0150 £0.0150
Portugal £3.0000 £5.1500 £0.0335 £0.0110
Spain £3.0000 £1.8000 £0.0150 £0.0150
Sweden £3.0000 £1.8000 £0.0100 £0.0100
Switzerland £3.0000 £1.8000 £0.0100 £0.0100
UK £3.0000 £1.8000 £0.0100 £0.0100
Argentina £3.0000 £6.0000 £0.0102 £0.0102
Brazil £3.0000 £6.0000 £0.0102 £0.0102
Colombia £3.0000 £15.0000 £0.0102 £0.0102
Mexico £3.0000 £6.0000 £0.0102 £0.0102
Chile £3.0000 £6.0000 £0.0102 £0.0102
Dominican Republic £3.0000 £6.0000 £0.0102 £0.0102
El Salvador £3.0000 £6.0000 £0.0102 £0.0102
Panama £3.0000 £6.0000 £0.0102 £0.0102
Peru £3.0000 £20.0000 £0.0102 £0.0102
USA £3.0000 £5.0000 £0.0069 £0.0069
USA Alaska £3.0000 £5.0000 £0.0092 £0.0092
USA Hawaii £3.0000 £5.0000 £0.0092 £0.0092
Canada £3.0000 £5.0000 £0.0115 £0.0115
American Samoa £3.0000 £5.0000 £0.0191 £0.0191
Guam £3.0000 £5.0000 £0.0144 £0.0144
N. Mariana Islands £3.0000 £5.0000 £0.0187 £0.0187
Puerto Rico £3.0000 £5.0000 £0.0115 £0.0115
US Virgin Islands £3.0000 £5.0000 £0.0119 £0.0119
Croatia £ 3.0000 £ 2.0000 £ 0.0126 £ 0.0126
Cyprus £ 3.0000 £ 6.0000 £ 0.0126 £ 0.0126
Czech Republic £ 3.0000 £ 2.0000 £ 0.0126 £ 0.0126
Greece £ 3.0000 £ 2.0000 £ 0.0126 £ 0.0126
Hungary £ 3.0000 £ 2.0000 £ 0.0126 £ 0.0126
Israel £ 3.0000 £ 4.0000 £ 0.0126 £ 0.0126
Romania £ 3.0000 £ 4.0000 £ 0.0126 £ 0.0126
South Africa £ 3.0000 £ 2.0000 £ 0.0126 £ 0.0126
Hong Kong £ 3.0000 £ 6.0000 £ 0.0126 £ 0.0126
Indonesia £ 3.0000 £ 27.0000 £ 0.0213 £ 0.0213
Japan £ 3.0000 £ 4.0000 £ 0.0126 £ 0.0126
Singapore £ 3.0000 £ 6.0000 £ 0.0126 £ 0.0126
South Korea £ 3.0000 £ 4.0000 £ 0.0168 £ 0.0168
Thailand £ 3.0000 £ 27.0000 £ 0.0126 £ 0.0126
Australia £ 3.0000 £ 2.0000 £ 0.0126 £ 0.0126
New Zealand £ 3.0000 £ 4.0000 £ 0.0126 £ 0.0126
Italy £ 3.0000 £ 2.0000 £ 0.0126 £ 0.0126

Date Revision
January 10, 2024

Added DID and toll-free number pricing for Italy.

September 6, 2023

Added DID and toll-free number pricing for eight EMEA countries and eight APAC countries:

  • Croatia, Cyprus, Czech Republic, Greece, Hungary, Israel, Romania, and South Africa
  • Australia, Hong Kong, Indonesia, Japan, New Zealand, Singapore, South Korea, and Thailand
March 8, 2023

Added DID and toll-free number pricing for the following: USA, USA Alaska, USA Hawaii, Canada, American Samoa, Guam, N. Mariana Islands, Puerto Rico, and US Virgin Islands.

July 13, 2022

Added DID and toll-free number pricing for five LATAM countries: Chile, Dominican Republic, El Salvador, Panama, and Peru.

June 29, 2022

Added DID and toll-free number pricing for four LATAM countries: Argentina, Brazil, Colombia, and Mexico.

November 17, 2021

Updated the details on the charge for a short duration call.

December 2, 2020

Added prices for Portugal.

Removed coming soon flag for Austria and Poland indicating general availability.

June 10, 2020

Changed the article title.

Updated prices.

August 7, 2019

Genesys Cloud Voice DDI inbound usage fees and Monthly Recurring Charge (MRC) price decrease.

July 3, 2019

Added prices for Denmark, Austria, Norway, and Poland. 

Genesys Cloud Voice availability for Austria, Norway, and Poland coming soon.

June 5, 2019 Added prices for Spain and Switzerland.
April 17, 2019 Added prices for Belgium, Finland, and Sweden.
January 16, 2019 Added article.