Unable to connect to Adobe
The integration is unable to connect to Adobe. This issue is typically due to invalid or missing credentials in the integration configuration in Genesys Cloud. However, this issue can also be due to security settings in your Abode organization or an outage of the Adobe server.
- Confirm that you can access Adobe.
- Confirm that you are using the Adobe Experience Platform APIs.
- Review the Adobe security settings.
- Reenter your Adobe credentials in the integration configuration in Genesys Cloud.
For more information, see Add a data actions integration.
For more information about the integration, see About the Adobe data actions integration.