Pricing examples in US dollars - Genesys Cloud Resource Center

Effective date: January 16, 2019

Outbound

Customer Agent Location	Call Direction	Call Destination	Rate	Duration of Call	Total Amount
USA	Outbound	USA	$0.0119	100	$1.19
USA	Outbound	UK Mobile	$0.0254	100	$2.54
UK	Outbound	USA	$0.0119	100	$1.19
UK	Outbound	UK Mobile	$0.0254	100	$2.54

Toll-Free Inbound

Customer Agent Location	Call Origination LandLine User	Call Origination Mobile User	Number Type	Duration of Call	100% Landline	100% Mobile
USA	$0.0150	$0.0150	USA	100	$1.50	$1.50
USA	$0.0250	$0.0250	Guam	100	$2.50	$2.50
USA	$0.0451	$0.0451	USA Alaska	100	$4.51	$4.51
USA	$0.0258	$0.0258	USA Hawaii	100	$2.58	$2.58

DID Inbound

Customer Agent Location	Call Origination LandLine User	Call Origination Mobile User	Number Type	Duration of Call	100% Landline	100% Mobile
USA	$0.0090	$0.0090	USA Local DID	100	$0.90	$0.90
USA	$0.0250	$0.0389	France Local DID	100	$2.50	$3.89
UK	$0.0090	$0.0090	USA LocalL DID	100	$0.90	$0.90
UK	$0.0250	$0.0389	France Local DID	100	$2.50	$3.89

Note: If you are participating in the Telco Commit program, the discounted rate appears in the Usage Rate Per Minute column of the Genesys Cloud Voice Usage report.

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.