Pricing examples in US dollars
Effective date: October 23, 2023
Genesys Cloud Voice usage rates for Inbound, Toll-Free Inbound and Outbound dialing are published on a per minute basis. To provide you with a more accurate billing charges, the billing for this usage is calculated in six-second increments.
With six-second billing increments, your usage time is divided into intervals of six seconds. To calculate your bill, simply multiply the total number of six-second intervals you used by the cost per interval. This will give you an accurate representation of the charges for your usage.
Let’s look at an example of the total cost of a 45-second call with a rate of $0.015.
- First, determine the number of six-second intervals in a 45-second call:
45 seconds ÷ 6 seconds/interval = 0.75 intervals
- Since we’re using six-second billing, we round up the number of intervals to the nearest whole number:
0.75 intervals rounded up to the nearest whole number = 0.8 intervals
- Now, calculate the total cost:
0.8 intervals × $0.015 per interval = $0.012
The tables below provide a representation of how usage will appear on your usage report. For more information, see the Genesys Cloud Voice and BYOC Cloud Usage Report section of Download your usage reports.
Outbound
Country | Call Origination | Call Type | Rate (per Minute) | Duration of Call (Seconds) | Adjusted Duration of Call (Seconds) | Adjusted Duration of Call (Minutes) | Total Amount |
---|---|---|---|---|---|---|---|
USA | USA | Outbound | $0.0119 | 34 | 36 | 0.6 | $0.0071 |
USA | Canada | Outbound | $0.0181 | 55 | 60 | 1.0 | $0.0181 |
USA | France | Outbound | $0.0470 | 113 | 114 | 1.9 | $0.0893 |
Canada | UK | Outbound | $0.0259 | 130 | 132 | 2.2 | $0.0570 |
Toll-Free Inbound
Country | Call Origination | Call Type | Rate (per Minute) | Duration of Call (Seconds) | Adjusted Duration of Call (Seconds) | Adjusted Duration of Call (Minutes) | Total Amount |
---|---|---|---|---|---|---|---|
USA | USA | Toll-Free Inbound | $0.0150 | 11 | 12 | 0.2 | $0.0030 |
USA | Canada | Toll-Free Inbound | $0.0150 | 749 | 750 | 12.5 | $0.1875 |
Canada | Canada | Toll-Free Inbound | $0.0250 | 355 | 360 | 6.0 | $0.1500 |
Canada | USA | Toll-Free Inbound | $0.0250 | 1.273 | 1.278 | 21.3 | $0.5325 |
DID Inbound
Country | Call Origination | Call Type | Rate (per Minute) | Duration of Call (Seconds) | Adjusted Duration of Call (Seconds) | Adjusted Duration of Call (Minutes) | Total Amount |
---|---|---|---|---|---|---|---|
USA Local DID | USA | Inbound | $0.0090 | 51 | 54 | 0.9 | $0.0081 |
Canada Local DID | Canada | Inbound | $0.0150 | 59 | 60 | 1.0 | $0.0150 |
UK Local DID | UK | Inbound | $0.0131 | 205 | 210 | 3.5 | $0.0459 |
France Local DID | France | Inbound | $0.0131 | 1.019 | 1.020 | 17.0 | $0.2227 |