Effective date: October 23, 2023

Genesys Cloud Voice usage rates for Inbound, Toll-Free Inbound and Outbound dialing are published on a per minute basis. To provide you with a more accurate billing charges, the billing for this usage is calculated in six-second increments.

With six-second billing increments, your usage time is divided into intervals of six seconds. To calculate your bill, simply multiply the total number of six-second intervals you used by the cost per interval. This will give you an accurate representation of the charges for your usage.

Note: Each interval equals to 1/10th of a minute.

Let’s look at an example of the total cost of a 45-second call with a rate of $0.015.

  • First, determine the number of six-second intervals in a 45-second call:

45 seconds ÷ 6 seconds/interval = 0.75 intervals

  • Since we’re using six-second billing, we round up the number of intervals to the nearest whole number:

0.75 intervals rounded up to the nearest whole number = 0.8 intervals

  • Now, calculate the total cost:

0.8 intervals × $0.015 per interval = $0.012

The tables below provide a representation of how usage will appear on your usage report. For more information, see the Genesys Cloud Voice and BYOC Cloud Usage Report section of Download your usage reports.

Outbound

Country Call Origination Call Type Rate (per Minute) Duration of Call (Seconds) Adjusted Duration of Call (Seconds) Adjusted Duration of Call (Minutes) Total Amount
USA USA Outbound $0.0119 34 36 0.6 $0.0071
USA Canada Outbound $0.0181 55 60 1.0 $0.0181
USA France Outbound $0.0470 113 114 1.9 $0.0893
Canada UK Outbound $0.0259 130 132 2.2 $0.0570

Toll-Free Inbound

Country Call Origination Call Type Rate (per Minute) Duration of Call (Seconds) Adjusted Duration of Call (Seconds) Adjusted Duration of Call (Minutes) Total Amount
USA USA Toll-Free Inbound $0.0150 11 12 0.2 $0.0030
USA Canada Toll-Free Inbound $0.0150 749 750 12.5 $0.1875
Canada Canada Toll-Free Inbound $0.0250 355 360 6.0 $0.1500
Canada USA Toll-Free Inbound $0.0250 1.273 1.278 21.3 $0.5325

DID Inbound

Country Call Origination Call Type Rate (per Minute) Duration of Call (Seconds) Adjusted Duration of Call (Seconds) Adjusted Duration of Call (Minutes) Total Amount
USA Local DID USA Inbound $0.0090 51 54 0.9 $0.0081
Canada Local DID Canada Inbound $0.0150 59 60 1.0 $0.0150
UK Local DID UK Inbound $0.0131 205 210 3.5 $0.0459
France Local DID France Inbound $0.0131 1.019 1.020 17.0 $0.2227

 

Note: If you are participating in the Telco Commit program, the discounted rate appears in the Usage Rate Per Minute column of the  Genesys Cloud Voice Usage report.