Troubleshoot the Verint WFM integrations
Browse the following topics for the Verint WFM integrations.
- Agent report generation off by several hours
- Half or more of the reports in the output directory are empty
- Reports not found in the output directory
- Reports not generated in output directory at expected intervals
For more information about the integration, see About the Verint WFM historical integration.
- Status not appearing in WFM software
- Status not reported correctly
- WFM software cannot connect to connector
For more information about the integration, see About the Verint WFM RTA integration.