Troubleshoot the PureCloud WebRTC phone (admins)


If users in your organization have trouble with the PureCloud WebRTC phone, first have them check the following to help determine the issue:

  • Refer users to Troubleshoot the PureCloud WebRTC phone for help and possible solutions.
  • Have a different user log in and test the phone using their computer.
  • Have the user log in on a different computer and test the phone.
  • Confirm that they do not have a local firewall enabled, such as the Windows firewall.

As a telephony administrator, you can also check the following settings:

If those options do not work, contact PureCloud Customer Care for further assistance. 

Note:

QoS for WebRTC phones is only available in the PureCloud Desktop Application. For more information, contact PureCloud Customer Care.