Troubleshoot the bulk import process

  • External Contacts > External Entity > Import permission 

The bulk import works through a bridge integration. If you are an administrator, you can troubleshoot the import in the bridge integration.

Note: You need all the Bridge permissions in order to see the bridge history information.
  1. Click Admin > Integrations.
  2. Click Bridge.
  3. Click the History tab.
  4. In the Category column, look for the Bridge.CRMSync.Summary entry that corresponds to the date of the import.
  5. In the Message column, look for the status of the import.

For more information, see About the Bridge Platform.