Transfer a message interaction
Prerequisites
- Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud Digital Upgrade
The following permission for web messaging:
- Conversation > Webmessaging > Create
The following permission for other messaging channels
- Conversation > Message > Create
- Select the message you want to transfer.
- Click Transfer .
- Enter the name of the person or queue you want to transfer the message to.
- Click Transfer.
- Complete any required after call work.