Transfer a message interaction

Prerequisites
  • Web messaging
    • Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud User 1 Digital Upgrade I, Genesys Cloud User 1 Digital Upgrade II
    • Conversation > Webmessaging > Create permission
  • Other messaging channels
    • Genesys Cloud User 3 , Genesys Cloud 2 Digital Upgrade I, Genesys Cloud User 1 Digital Upgrade II
    • Conversation > Message > Create permission
    • Messaging > Integration > View permission (to send and receive file attachments)
    • Messaging > Supported content > View permission (to send and receive file attachments)

  1. Select the message you want to transfer.
  2. Click the Transfer icon. 
  3. Enter the name of the person or queue you want to transfer the message to.
  4. Click Transfer. 
  5. Complete any required after call work.