Transfer a message interaction
Prerequisites
- Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license
- Web messaging: Conversation > Webmessaging > View permission
- Other messaging channels: Conversation > Message > Create or View permission
- Select the message you want to transfer.
- Click Transfer .
- Enter the name of the person or queue you want to transfer the message to.
- Click Transfer.
- Complete any required after contact work.