Transfer a message interaction

Prerequisites
  • Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud Digital Upgrade

The following permission for web messaging:

  • Conversation > Webmessaging > Create

The following permission for other messaging channels

  • Conversation > Message > Create

    1. Select the message you want to transfer.
    2. Click Transfer . 
    3. Enter the name of the person or queue you want to transfer the message to.
    4. Click Transfer. 
    5. Complete any required after call work.