Transfer a message interaction

Prerequisites
  • Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license
  • Web messaging: Conversation > Webmessaging > View permission
  • Other messaging channels: Conversation > Message > Create or View permission

    1. Select the message you want to transfer.
    2. Click Transfer . 
    3. Enter the name of the person or queue you want to transfer the message to.
    4. Click Transfer. 
    5. Complete any required after contact work.