Transfer a message interaction

Prerequisites
  • Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud Digital Upgrade

The following permission for web messaging:

  • Conversation > Webmessaging > View

The following permission for other messaging channels

  • Conversation > Message > Create or View

    1. Select the message you want to transfer.
    2. Click Transfer
    3. Enter the name of the person or queue you want to transfer the message to.
    4. Click Transfer
    5. Complete any required after contact work.