Transfer a message interaction

  • Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud Digital Upgrade

The following permission for web messaging:

  • Conversation > Webmessaging > Create

The following permission for other messaging channels

  • Conversation > Message > Create

    1. Select the message you want to transfer.
    2. Click Transfer
    3. Enter the name of the person or queue you want to transfer the message to.
    4. Click Transfer
    5. Complete any required after call work.