Feature deprecation: For more information, see Deprecation: Knowledge workbench V1.

After you add question and answer pairs to the knowledge base, you can train and test them. In training, the algorithms consume the FAQs and train themselves to answer any queries with a confidence score for each search result.

  1. Access the knowledge workbench from the link provided by your administrator. 
  2. Open the knowledge base you want to train.
  3. Click Train. The system trains the knowledge and progress status appears.

If the training passes, the system returns a message indicating that the training completed successfully.