Status not reported correctly

Note: This article applies to the Verint WFM RTA integration.

An agent’s status is not reported correctly. An agent’s status may not be reported correctly if the state code in the connector configuration is incorrect. Confirm the state code in the connector configuration.

For more information, see Add a Verint WFM integration.

For more information about the integration, see About the Verint WFM RTA integration.