About the SQL Database Connector


Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The SQL Database Connector synchronizes Collaborate profile data with data stored in SQL databases. 

Get started adding data from a SQL database. 

The SQL Database Connector supports the following operations:

  • Connector redundancy
  • Create person in Genesys Cloud
  • Create person in SQL database
  • Update person in Genesys Cloud
  • Update person in SQL database
  • Delete person in Genesys Cloud
  • Delete person in SQL database

The SQL Database Connector synchronizes with Genesys Cloud at a default time of 3600 seconds. The sync time is configurable in the JSON configuration