Slash commands

Feature coming soon

Slash commands give a quick way to access Canned messages.

Under Commands, you can see the four default canned commands: search, end conversation, transfer conversation and prepare wrap-up.

Under Canned message shortcuts, you can see the shortcuts your Administrator set up. These are unique slash commands which give quick access to frequent answers.

For example, you want to greet the customer: My name is Agent Smith, how can I help you?

If the greeting is assigned to the /greet slash command, you only have to type /greet in the chat box. The Canned messages panel then searches for the pre-set message, you can quickly insert it into the chat box and greet the customer without having to type the greeting itself.