Set up co-browse for web messaging
Prerequisites
- Genesys Cloud CX 2 or Genesys Cloud CX 3 license
- Conversation > Cobrowse > Add permission
You can enable co-browse for web messaging when you configure Messenger. See Configure Messenger for more details. After you enable co-browse, you can also determine whether agents can request control of the sharer’s screen.
For any sensitive customer data on your website, Genesys recommends that you mask these elements during a co-browse session. To mask sensitive data, add specific CSS class names to your Messenger configuration, or use the “.cobrowse-masked” class name, included by default.