Set the time used to calculate disconnect metrics
Analytics > Insight Configurations > Edit permission
Set the length of the short disconnect time for the Flows Performance Summary and detail views. A short disconnect is when a customer disconnects from an Architect flow before the set amount of time.
- Click Admin.
- Under Contact Center, click Analytics.
- On the Settings tab, under Time Used to Calculate Disconnect Metrics, enter the number of seconds you want to set.
- Click Save.