Set the outbound calling address under BYOC Cloud

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Genesys recommends setting up the outbound calling address and outbound calling name.

• The outbound calling address is the number that appears on phones as the Caller ID. Setting an address prevents internal company extension numbers from appearing as caller IDs. 
• The outbound calling name is the name that appears on phones as the Caller ID. Setting a name prevents agent names from appearing as caller IDs.

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1. Click Admin.
2. Under Telephony, click Trunks.
3. On the External Trunks tab, locate and select your trunk.
4. Under the Outbound – Calling section, add the following items:
   • In the Address box, type the number that you want to appear as the caller ID for outbound calls.

     For example, use the main contact number for your call center.

     Note: Use the E.164 format for the calling address, which includes the plus sign (+) and the country code. For the U.S, the E.164 format is +1 before the area code and phone number.

   • In the Name box, type the name that you want to appear as the caller ID for outbound calls.

     For example, use the name of your company.

   • From the Address Override Method list, select the appropriate option.  
     • Always: Always use this number for the caller ID.
     • Unassigned DID: Only use this number for the caller ID when no DID number is assigned to the user’s phone.
   • From the Name Override Method list, select the appropriate option. 
     • Always: Always use this name for the caller ID.
     • Unassigned DID: Only use this name when no name is assigned to the user’s phone.
5.  Click Save External Trunk.

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