Analytics Conversation Detail Endpoint API maximum record per query change


Announced on Takes effect
September 9, 2020 December 9, 2020

On December 9, 2020, the Analytics Conversation Detail Endpoint (/api/v2/analytics/conversations/details/query) will return a maximum of 10,000 records per query.

FAQs

What does this mean?

Between the announcement date and the API paging change, there will be no changes to the way the API functions.  However, Genesys recommends that anyone working with this API endpoint make updates to your code to query for smaller result sets.

Am I affected?

If you or anyone in your organization is accessing the Conversation Detail Endpoint API, then you are affected. 

What do I need to do before the Change Date?

Between the announcement date and the API paging change, Genesys recommends that anyone working with this API endpoint make updates to your code to query for smaller result sets.

Who should I contact if I need help or have additional questions?

Contact My Support, developer.mypurecloud.com, or developer.mypurecloud.com/forum .