Schedule automatic updates for the Edge software


Prerequisites

  • Telephony Admin role

PureCloud has a default schedule for updating to the latest version of Edge software. The default window is every day from 2:00 A.M. to 5:00 A.M. Users can also set a specific schedule using the procedure below.

When scheduling Edge updates, keep in mind that the update procedure includes multiple steps and can take several hours to complete. The steps include call draining (which alone can take up to 90 minutes), the download of the update, and then the actual installation of the update. As such, you should schedule your Edge updates outside of normal business hours to avoid any negative impact to normal business operations.

For more information, see Call draining.

Notes: 
  • You cannot disable the Edge software update. An Edge without updated software can lose the ability to communicate with the cloud.
  • The Edge software update begins with a single Edge on a site. Only after the original Edge finishes the update and goes in-service, does a second Edge begin the process.
  • This setting only effects sites that contain the Edge. Configuring this setting on a site that is using another site’s Edges have no affect on the automatic update.

 


To schedule automatic updates:

  1. Click Admin.
  2. Under Telephony, click Sites.
  3. Click a site. The page for that site appears.
  4. Click the General tab, and then scroll to the bottom of the page.

  1. From the Recurrence Type list, select Daily.
  2. From the Time Zone list, select the appropriate time zone.
  3. Select All day to allow an update to occur anytime during the day.
  4. Select Range to restrict the update window to a specific time.
    1. Change the digits and time period from the Start Time field to set the beginning of when the Edge can download software.
    2. Change the digits and time period from the End Time field to set the end of when the Edge can download software.
  5. Click Save Site.scheduleupdate_daily




Follow these steps to change the settings for weekly windows to download software:
  1. From the Recurrence Type list, select Weekly.
  2. From the Time Zone list, select the wanted time zone.
  3. From the Day settings, select the days when the Edge can download software.
  4. Select All day to allow an update to occur anytime during the day.
  5. Select Range to restrict the update window to a specific time.
    1. Change the digits and time period from the Start Time field to set the beginning of when the Edge can update software.
    2. Change the digits and time period from the End Time field to set the end of when the Edge can update software.
  6. Click Save Site.scheduleupdate_weekly