Prerequisites

One of the following permissions:

  • Reporting > ACD > View permission
  • Reporting > Interactions > View permission
  • Reporting > Quality > View permission
  • Reporting > Outbound > View permission

When you configure a report, you can set the report to run on a schedule and to run immediately when you save the report. After you save the report’s settings, you can manually run the report by using Run Now on the reports page. 

  1. Click Reports. 
  2. Select the check box next the report you want to run.
  3. Click Run Now. Genesys Cloud prepares to run the report.
  4. To download the report after it has finished running, refresh the page or view the report’s history. Then click the report’s file format in the Download column.