Run a report


Prerequisites

Any of the following permissions (included in the PureCloud Supervisor role):

  • ReportingACDView
  • Reporting > Interactions > View
  • Reporting > Quality > View
  • Reporting > OutboundView

When you configure a report, you can set the report to run on a schedule and to run immediately when you save the report. After you save the report’s settings, you can manually run the report by using Run Now on the reports page. 

  1. Click Reports
  2. Select the check box next the report you want to run.
  3. Click Run Now. PureCloud prepares to run the report.
  4. To download the report after it has finished running, refresh the page or view the report’s history. Then click the report’s file format in the Download column.