About the REST Dynamic Connector

Feature deprecation: On July 1, 2020, Genesys ended support for this Bridge connector integration. The end of support date is one of the scheduled milestones in the Bridge platform deprecation. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The REST Dynamic Connector synchronizes data bidirectionally between Genesys Cloud and endpoints in a REST-enabled system. 

The REST Dynamic Connector supports the following operations:

  • Create, update, and delete a person in Genesys Cloud
  • Create, update, and delete a person in a REST-enabled customer system

The REST Dynamic Connector synchronizes with Genesys Cloud at a default time of 3600 seconds. The sync time is configurable in the JSON configuration

Get started adding data from a REST-enabled system.


You need the following for the configuration of this connector:

  • Account permissions — Connector permissions must match those of the REST service API.
  • Profile field synchronization scheme — If you want to customize our default configuration, create a map of how you want data transfer to occur between the REST-enabled system and Genesys Cloud. See Default field mappings and Create a profile synchronization scheme.
  • Connector property values — The connector configuration requires details about the customer REST system.
Important:  Configuring this connector requires detailed knowledge of the REST-enabled system that you wish to synchronize with Genesys Cloud. Do not attempt to set up an integration with this connector unless you can obtain all of the information for the REST Dynamic Connector properties.