Requirements for the Verint WFM integration


Note: This article applies to the Verint WFM historical integration and the Verint WFM RTA integration.

Prerequisites

Verint

  • On-premises Verint. 
  • Connectivity from Verint to the shared output directory.

    For more information, see Networking components.

PureCloud

  • PureCloud 2 licenses for agents.
  • A PureCloud organization with a Bridge Server.

    Tip: You can use a proxy server with the Bridge Server and the connector. Before installing the Bridge Server, set up and configure the proxy server. For more information, see Use a proxy server.

  • An instance of the connector configured for that Bridge Server.
  • All required fields filled out in the connector configuration.

For more information about the integration, see About the Verint WFM historical integration.

Verint

  • On-premises Verint. 
  • Connectivity from Verint to the Bridge Server.

    For more information, see Networking components.

PureCloud

  • PureCloud 2 licenses for agents.
  • A PureCloud organization with a Bridge Server.

    Tip: You can use a proxy server with the Bridge Server and the connector. Before installing the Bridge Server, set up and configure the proxy server. For more information, see Use a proxy server.

  • An instance of the connector configured for that Bridge Server.
  • All required fields filled out in the connector configuration.

For more information about the integration, see About the Verint WFM RTA integration.