Requirements for the data dip connector

Note: This article applies to the web services data dip connector.

Web service

Genesys Cloud

  • A Genesys Cloud organization with a Bridge Server.

    Tip: You can use a proxy server with the Bridge Server and the connector. Before installing the Bridge Server, set up and configure the proxy server. For more information, see Use a proxy server.

  • An instance of the connector configured for the Bridge Server.
  • Login credentials set in the connector configuration.
  • Bridge actions set in Genesys Cloud.

If you use Architect, you must also use the following:

  • Genesys Cloud telephony.
  • A call flow created in Architect.

Tip: Before using Architect, upgrade to the most recent version of the Bridge Server and the connector. For more information, see Upgrade a Bridge Server and Upgrade a Bridge Connector.

For more information about the connector, see About the web services data dip connector.