Release notes for the Verint WFM RTA integration

This article describes all Verint WFM RTA integration releases.

May 8, 2019

Connector version
  • Bug fix

    Resolved issue where the connector would occasionally require a restart to function after a client disconnection.

January 9, 2019

Connector version
  • Security protocol enforcement

    Prevent connector from attempting to use TLS 1.0.

July 23, 2018

Connector version
  • Bug fix

    Resolved issue where messages could potentially be delayed or lost on Bridge Servers with more than 1 CPU.

January 3, 2018

  • Content list

    Add list of all relevant content for the integration: Content list.

June 6, 2017

Connector version 1.0.0119
  • Robustness improvements

    Improved reliability of sending initial agent status messages.

May 2, 2017

Connector version

September 6, 2016

Connector version
  • Status support for Break, Meal, Meeting, and Training

August 26, 2016

Connector version
  • Performance improvements

May 3, 2016

Connector version
  • Enhanced tracing and exception handling

April 27, 2016

Connector version
  • Initial release of the integration for PureCloud in Australia/New Zealand, European Union (Ireland), East Asia (Japan), North America (US East Coast) regions