Release notes for the PureCloud browser extensions
This article describes all releases for the PureCloud browser extensions (PureCloud for Chrome and PureCloud for Firefox). For more information, see About the PureCloud browser extensions.
These features are described in our documentation but are not yet generally available.
- Shift trade requests
November 13, 2019
- Call history
Agents can view notifications for released evaluations and quality evaluators can view notifications for interaction evaluations in the client: Access evaluations.
October 30, 2019
- WhatsApp interaction support
The integration now routes inbound WhatsApp interactions: About messages.
October 23, 2019
- US West region
October 9, 2019
- Search configuration for external contacts
Administrators can now control whether the extension returns external contacts from their PureCloud organization when agents search before transferring interactions or making calls: Configure the PureCloud browser extensions.
- Dedicated login window
Administrators can now configure the integration to use a separate login window for login providers that do not work in embedded windows: Configure the PureCloud browser extensions.
- Personal voicemail inbox
Users can quickly see if they received new personal voicemail and easily access their voicemail from the client: Access personal voicemail.
- Access token expiration
The client now alerts logged-in users 30 minutes before an access token (session) expires, unless the user logged in less than 30 minutes earlier: Log in to the client.
August 7, 2019
- Single sign-on identity provider functionality
Administrators can now configure the extensions to use a single sign-on identity provider when agents log in to the client: Configure the PureCloud browser extensions.
May 15, 2019
- Out of adherence notification
The client now notifies agents when their status does not match their scheduled activity: Out of adherence.
April 24, 2019
- Advanced microphone settings for WebRTC phones
Agents can now configure microphone settings in the client that may affect sound processing and audio quality: Configure advanced microphone settings for WebRTC phones.
January 16, 2019
- Agents without phones
Agents can now log in without first selecting a phone: Log in to the client.
- Outbound SMS message support
Agents can now send SMS messages on behalf of queues. Administrators can configure the default country code used for these SMS messages: Send an SMS message and Configure the PureCloud browser extensions.
- Consolidation of settings in the client menu
The Click-to-Dial and On Behalf of Queue settings now consolidated under Queue. The WebRTC Settings name abbreviated to WebRTC: Settings in the client menu.
December 19, 2018
- Manage PureCloud embedding
Administrators can restrict the embedding of PureCloud as an iframe in third-party applications but add domains for the PureCloud embedded clients to a whitelist: Manage PureCloud embedding with PureCloud embedded clients.
November 14, 2018
- Notifications setting
Agents can configure the client to show notifications outside the client when interactions alert: Configure notifications.
October 31, 2018
- Flag problematic calls
Agents can now flag calls and ACD voice interactions that have voice quality issues, such as deteriorated audio, unexpected disconnections, incomplete connections, and failed transfers: Call controls.
September 12, 2018
- Facebook, LINE, and Twitter interaction support
The integration now routes inbound Facebook, LINE, and Twitter interactions: About messages.
- Out of Office scheduling
Agents can now schedule Out of Office dates and times from the client: Change your status.
- Timer for non-time-boxed after-call work
Timer added to the Wrap-up window to show the amount of time spent on non-time-boxed after-call work: Wrap up an interaction.
August 29, 2018
- Caller ID support for outbound calls
August 15, 2018
- Initial release of PureCloud for Firefox: About the PureCloud browser extensions.
July 4, 2018
- Initial release of the new PureCloud for Chrome extension: Migrate to the new PureCloud for Chrome and About the PureCloud browser extensions.