Release notes for the PureCloud browser extensions


This article describes all releases for the PureCloud browser extensions (PureCloud for Chrome and PureCloud for Firefox). For more information, see About the PureCloud browser extensions.

Coming soon!

These features are described in our documentation but are not yet generally available.

  • Shift trade requests

November 13, 2019

October 30, 2019

  • WhatsApp interaction support

    The integration now routes inbound WhatsApp interactions: About messages.

October 23, 2019

October 9, 2019

  • Search configuration for external contacts

    Administrators can now control whether the extension returns external contacts from their PureCloud organization when agents search before transferring interactions or making calls: Configure the PureCloud browser extensions.

  • Dedicated login window

    Administrators can now configure the integration to use a separate login window for login providers that do not work in embedded windows: Configure the PureCloud browser extensions.

  • Personal voicemail inbox

    Users can quickly see if they received new personal voicemail and easily access their voicemail from the client: Access personal voicemail.

  • Access token expiration

    The client now alerts logged-in users 30 minutes before an access token (session) expires, unless the user logged in less than 30 minutes earlier: Log in to the client.

August 7, 2019

  • Single sign-on identity provider functionality

    Administrators can now configure the extensions to use a single sign-on identity provider when agents log in to the client: Configure the PureCloud browser extensions.

May 15, 2019

  • Out of adherence notification

    The client now notifies agents when their status does not match their scheduled activity: Out of adherence.

April 24, 2019

January 16, 2019

December 19, 2018

November 14, 2018

  • Notifications setting

    Agents can configure the client to show notifications outside the client when interactions alert: Configure notifications.

October 31, 2018

  • Flag problematic calls

    Agents can now flag calls and ACD voice interactions that have voice quality issues, such as deteriorated audio, unexpected disconnections, incomplete connections, and failed transfers: Call controls.

September 12, 2018

Build 1.0.2525
  • Facebook, LINE, and Twitter interaction support

    The integration now routes inbound Facebook, LINE, and Twitter interactions: About messages.

  • Out of Office scheduling

    Agents can now schedule Out of Office dates and times from the client: Change your status.

  • Timer for non-time-boxed after-call work

    Timer added to the Wrap-up window to show the amount of time spent on non-time-boxed after-call work: Wrap up an interaction.

August 29, 2018

Build 1.0.2503
  • Caller ID support for outbound calls

    Administrators can now configure the integration to send caller ID information on outbound calls through agent input or global configuration: Make a call and Configure caller ID.

August 15, 2018

Build 1.0.2458

July 4, 2018

Build 1.0.2458