Release notes for PureCloud Embeddable Framework

This article describes all PureCloud Embeddable Framework releases. For more information, see About PureCloud Embeddable Framework.

February 12, 2020

January 29, 2020

  • Agent schedule view

    Agents can view their schedule in the client: View your schedule.

  • Configurable call controls

    Developers can now configure which call control elements appear in the client and in what order: settings (Developer Center).

  • Safari support removal

    Removed support for Safari.

January 22, 2020

  • Interaction.Chat.getTranscript format change

    The format of the Interaction.Chat.getTranscript object now uses a callback function. For more information, see the announcement in the Developer Forum and getTranscript in the Developer Center.

January 15, 2020

January 8, 2020

  • callbackCallEnded interaction event notification

    Developers can subscribe to an interaction event to be notified when a call placed for a callback interaction ends: subscribe (Developer Center).

December 18, 2019

  • OAuth scopes

    Administrators can enable scopes in OAuth clients for private and public versions of PureCloud Embedded Client to limit the application’s access to a PureCloud organization’s data. Rather than grant complete access to a PureCloud organization’s account, administrators can define the scope of access given to applications built in PureCloud: Administrators requirements for the PureCloud embedded clients and Create an OAuth client.

  • Shift trade requests

    Agents and administrators can view notifications for shift trade requests in the client: Access schedule notifications.

December 18, 2019

November 13, 2019

October 30, 2019

  • WhatsApp interaction support

    The integration now routes inbound WhatsApp interactions: About messages.

October 23, 2019

October 9, 2019

  • Search configuration for external contacts

    Developers can now control whether the integration returns external contacts from their PureCloud organization when agents search before transferring interactions or making calls: searchTargets under settings (Developer Center).

  • Personal voicemail inbox

    Users can quickly see if they received new personal voicemail and easily access their voicemail from the client: Access personal voicemail.

  • Access token expiration

    The client now alerts logged-in users 30 minutes before an access token (session) expires, unless the user logged in less than 30 minutes earlier: Log in to the client.

September 25, 2019

September 18, 2019

August 21, 2019

  • Subscriptions to individual categories

    Developers can now subscribe to individual categories for notifications: subscribe (Developer Center).

  • Private deployment of PureCloud Embeddable Framework

    Includes same functionality as public deployment but allows companies to create and deploy integrations for private use in their PureCloud organizations: Deployment options.

June 19, 2019

March 7, 2018

  • Initial release of PureCloud Embeddable Framework for public deployment. Includes overview, steps for development and deployment, and exposed methods and actions.