PureCloud webinars


See the registration form for exact dates and times. Webinar participants receive an email with links to video recordings of the webinar and frequently asked questions. See Roles and responsibilities for explanations of the roles listed below.

PureCloud Enablement webinar

The PureCloud Enablement webinar provides an overview of PureCloud. The webinar walks you through the basics of internal collaboration, setting up telephony, and configuring a contact center.

Role: Designated Contact or Contact Center Administrator

Requirements: 

  • Active PureCloud organization
  • Working telephony (preferred)

Schedule:

This webinar contains two parts. Our Service Enablement team delivers each part once a week. 

  • Part 1 — Wednesdays
  • Part 2 — Thursdays

Registration form (US Region): PureCloud Enablement webinar

Registration form (Asia-Pacific Region): PureCloud Enablement webinar

PureCloud API webinar

The PureCloud API webinar provides an overview and demonstration of PureCloud’s API offerings. This webinar guides you through navigating the PureCloud Developer Center. The webinar shows how to use tools like Postman to make test API calls, and walks you through some example application use cases.

Role: PureCloud Developer

Note: The webinar attendee must have the following:
  • The Developer PureCloud role with OAuth client Add, Delete, Edit, and View permissions (see Assign roles)
  • A background in web development standards (HTML, JavaScript, CSS) and some experience with jQuery and JavaScript object notation (JSON)

Requirements:

  • Active PureCloud organization
  • Google Chrome web browser installed on a client computer for use during enablement workshop
  • Download the PureCloud API Planning Guide and understand the Enablement webinar prerequisites and high-level API project planning goals.

PureCloud API Planning Guide: PureCloud API Planning Guide

Registration form (US Region): PureCloud API webinar

Registration form (Asia-Pacific Region): PureCloud API webinar

PureCloud Outbound Dialing webinar

The PureCloud Outbound Dialing webinar provides an overview of outbound dialing features and configuration components including campaign and list management, queues, rule sets, and wrap-up codes.

Role: Designated Contact or Contact Center Administrator

Requirements: 

  • Active PureCloud organization
  • Working telephony (preferred)

Registration form (US Region): PureCloud Outbound Dialing webinar

Registration form (Asia-Pacific Region): PureCloud Enablement webinar