PureCloud Webinar Recordings

Links to the PureCloud webinar recordings are below.

The PureCloud Enablement webinar provides an overview of PureCloud. The webinar walks you through the basics of internal collaboration, setting up telephony, and configuring a contact center.

Enablement Webinar Recordings

North America (English)

APAC (English)

LATAM (Spanish)

Sample Agendas

Day 1 Sample Agenda (may vary by region)

  • Kickoff
  • PureCloud UI and Chat
  • People and Permissions
  • Directory Items
  • Telephony
  • PureCloud Voice

Day 2 Sample Agenda (may vary by region)

  • Contact Center Configurations
  • Architect
  • IVR Routing
  • Quality
  • Performance Dashboards
  • Reports
  • Support

Functional Areas

Important functional areas covered during the webinar are:

The PureCloud API webinar provides an overview and demonstration of PureCloud’s API offerings. This webinar guides you through navigating the PureCloud Developer Center. The webinar shows how to use tools like Postman to make test API calls, and walks you through some example application use cases.

North America (English)

The PureCloud Outbound Dialing webinar provides an overview of outbound dialing features and configuration components including campaign and list management, queues, rule sets, and wrap-up codes.

Outbound Dialing Webinar Recording

North America (English)

LATAM (Spanish))

APAC (English)

Sample Agenda

  • Kickoff
  • Lists
  • Callable Time Sets
  • Rule Sets
  • Scripting
  • Campaign Management

Helpful Links

For answers to frequently asked questions visit the PureCloud FAQs.