PureCloud Voice affiliated entities


PureCloud Voice includes services that, in certain jurisdictions, may be classified as telecommunication services that are subject to federal, state and local taxes, fees, and surcharges. You will see charges for those services, including applicable taxes, fees, and surcharges, on your invoice. For more information about the specific terms and conditions and tax help pages, see About PureCloud Voice.


Genesys Telecom US, Inc. (“Genesys Telecom”) provides your PureCloud Voice services.  Genesys Telecommunications Laboratories, Inc. (“Genesys US”) provides your other PureCloud services.  Accordingly, you will see the following on your invoice:

  • Charges for both Genesys US and Genesys Telecom services
  • Descriptions of the federal, state, and local taxes, fees and surcharges imposed on Genesys US services that Genesys US is required to collect and remit
  • Descriptions of the federal, state, and local taxes, fees and surcharges imposed on Genesys Telecom services, including FCC and other regulatory fees and surcharges, that Genesys Telecom is required to collect and remit


PureCloud Voice services are provided in the countries listed below by the identified Genesys entity:

  • Canada: Genesys Laboratories Canada Inc.

PureCloud Voice services are currently in development for the following countries:

  • United Kingdom: Genesys Europe B.V.
  • Ireland: Genesys Europe B.V.
  • Netherlands: Genesys Telecommunications Laboratories B.V
  • France: Genesys Telecommunications Laboratories B.V
  • Germany: Genesys Telecommunications Laboratories B.V
  • Belgium: Genesys Telecommunications Laboratories B.V
  • Finland: Genesys Telecommunications Laboratories B.V
  • Sweden: Genesys Telecommunications Laboratories B.V