Effective Friday, May 1st, 2020, the training.mypurecloud.com site has been shut down. However, the Genesys Cloud Agent and Supervisor eLearning modules have been updated and moved over to Genesys Beyond. In order to access this content, customers and partners only need to request a free account on Genesys Beyond. You will receive an email once your account credentials are authenticated. Upon logging in, you will be able to access the eLearning directly from your personalized dashboard.
For more information about getting started with your Genesys Beyond account, view the Quick Start Guide.